Our People

Michael T. Floyd

President

Mike helped form Continental Girbau, Inc. in 1995 as the North American subsidiary of Girbau S.A. He served as vice president at Continental for 10 years before being named president in 2005. He holds a bachelor's degree in organizational communication and psychology from the University of Wisconsin-Stevens Point.

“Continental flourishes because of teamwork among friends and partners. Continental's distributor network, staff, products and support services continue to expand on a daily basis. Today, Continental is known for its innovative products and marketing, and its personal approach to business. Tomorrow it will continue to grow as a leader in the industry-one that beats to a different drum.”

Joel T. Jorgensen

Vice President of Sales & Customer Services

Jorgensen, who began his career in the laundry industry in 1994, has served Continental since 1997 on a variety of fronts. He holds a bachelor's degree in communications from Dana College in Blair, Neb.

“Thanks to our continual focus on improvement and growth in all areas of our business, Continental's product line is, and will continue to be, a true representation of our commitment to our industry, our distributors and our end-users. We work hard to develop new products and we support that development with quality distributors, services, parts, financing and marketing.”

Ed Ziegler

Sales Manager-Eastern U.S. & Canada

Ed, who began his career in the laundry industry in 1981, joined Continental in 2000. He handles distribution management throughout the Eastern United States and Canada, as well as many national accounts.

“Whether I am out in the field working with our distributors or in the office talking with an end-user, I really enjoy the people in our industry. Educating both the potential end-user and our distributors on the benefits of the our products gives me great satisfaction.”

Seth Willer

Girbau Industrial National Sales Manager

Seth handles Girbau Industrial distribution, marketing, advertising and product development. He earned a bachelor's degree in speech communication from the University of Wisconsin-Oshkosh in 2004 and has served Continental since 2005.

“The core values of Continental have made this company what it is today. Customers are not numbers, but faces and names with a commitment of success behind every product they buy. I am proud to be part of a company that treats people with respect and honesty. These personal aspects will set the standard for industry service now and into the future.”

Pamela Kuffel

International Sales Manager & Consumer Financing Specialist

Pam began her career at Continental in 2004 after graduating from the University of Wisconsin-Oshkosh with a bachelor's degree in finance. In her consumer financing position, Pam works with Continental customers, distributors and lenders to finance equipment. Additionally, Pam expanded her job duties in 2008 with her position in international sales. In this role she provides sales and customer service to international distributors and Girbau branches.

“Whether in my financing role or my sales role, it is important for transactions to go smoothly. Customer service is key and that is why I work hard to make sure that is my top priority.”

Tod Sorensen

Sales Manager-Western U.S. & Canada

Tod, who began his career in the laundry industry in 1994, has worked on many levels in route, on-premise and vended laundries. He handles distribution management throughout the Western United States and Canada.

“With over 16 years of experience in laundry sales and operations in distribution I look forward to working closely with our customers to provide the highest quality equipment and support in the industry.”

Laurie Kilgore

Customer Care Manager

Laurie is an industry veteran since 1992 and among Continental’s first employees. She works closely with distributors and customers to help with equipment orders, product availability, shipment tracing, distributor information, scheduling equipment installations and more. Bi-lingual in Spanish and English, she holds a bachelor’s degree from the University of Wisconsin-Eau Claire.

“It's the goal of the Continental Girbau Customer Care Department to offer unbeatable customer support services to our clients. Continental has been successful not only because of the product and services we offer - but because of the relationships we have with our distributors, customers and fellow employees as well. It is an honor and privilege for me to work with clients on a daily basis so we can continue to grow our businesses together!”

Beau Armstrong

Technical Support

Tod helps service department staff and distributors on commercial tunnel washer installations and the repair of Continental products of all sizes.

Gary Clark

Product Performance & Training Manager

Gary, who began at Continental in the company's inaugural year, delivers service training to distributors and customers. He has served in technical service positions since 1975 and holds an electro-mechanical associate’s degree from Central Kentucky Technical Institution in Lexington.

“I speak personally with customers each day to resolve their service issues. We solve the problem 95 percent of the time – the first time. Our goal is to get to customers needs quickly without making them wait.”

Henry Wendt

Field Services Manager

Henry, who got his start in the laundry industry in 1977, has served Continental's service technical department since 1999.

“The service department needs to be a resource for people when they run into challenges. When I take service calls, I try to visualize the machine, where it is sitting and what type of environment it is in. That helps me to solve the issue at hand. In the end, our goal is to give red-carpet service to our customers and distributors.”

Neil Gadzinski

Technical Support Specialist

Neal, who specialized in the electronics industry prior to joining Continental in 2004, assists distributors and customers with technical questions related to Continental equipment.

“My primary duty is to assist callers with their questions and needs and to help resolve any technical problems they may have. I am thrilled that I can play such an integral role in helping people.”